Every path below installs the same Baldrige-based operating system. Scan the three doors, then read exactly what each one is. The Diagnostic comes first either way.
Benchmark your business against the 33 processes of America's best-run organizations and leave with your number one priority. It is also the honest answer about which door below fits, including "none yet."
Install your first ManageHub tool and feel the operating system work before you commit to all of it.
The full system installed in your business, built around one outcome and a 10x return on what you invest.
Michael Kramer embedded in your organization to install Baldrige excellence and keep optimizing it. The highest level of access.
ManageHub is an official partner of the Baldrige Foundation Institute for Performance Excellence, the nonprofit behind the only standard for organizational excellence established by an Act of Congress. If you would rather install the system through the Foundation itself, two of their programs do exactly that:
Full deployment with weekly support from a certified Pro, leading to Bronze, Silver, and Gold certification.
Four-week cohort workshops that stand up one working tool with your team trained to run it.
A hands-on session where you install your first ManageHub tool: an always-on, actively managed, employee-powered suggestion system. It turns what your people see every day into continuous improvement, and it is the cheapest way to experience the operating system before you commit to all of it. Want it installed with you rather than by you? Suggest-Hub PRO adds live guided implementation for $2,975, and your full $895 applies if you upgrade within 60 days.
In one quarter I install the system inside your business, customized to your real information and built around the outcome you care about most: teambuilding, growth, strategy, or turnaround. You feel it fast, less running through you, more running without you. We build the 90 days to one objective, a 10x return on what you invest. No long contract.
The closest you can work with me. I embed in your organization to install Baldrige excellence and then keep optimizing it, quarter after quarter, on the few moves that change everything. My most exclusive and most hands-on engagement, for leaders building something meant to outlast them. Limited seats by design.
Buyers discount a business that can't run without you. Install the system years early and sell at a premium multiple.
Exit-Ready →The full system at crisis speed, with hands-on leadership through stabilization. Typical engagements return $250K+ a year.
90-Day Turnaround →Hire, onboard, engage, and mentor to high performance, and build a deeper bench, on one connected system.
Workforce OS →Every price on this page competes against the same alternative: the cost of doing nothing. Decisions waiting on your desk. Knowledge walking out with departing employees. Customers lost to quality slips. The discount a buyer takes when the business can't run without you.
One client documented $150,000 in billing savings plus $75,000 a year in streamlined operations. Two sold at 14x and 18x EBITDA. Priced against that, the question isn't whether you can afford the system. It's how long you can afford the gap.
It's a fair question, and you deserve a straight answer, so here it is. The 60-minute Diagnostic is free. The Suggest-Hub Workshop is $895. The 90-Day ManageHub Install is $9,000 for organizations up to 50 employees and $18,000 for larger teams. Fixed fee, no long contract, no surprises later. The Inner Circle is for leaders who want me embedded in their organization on an ongoing basis, and we scope that together so it fits what you actually need.
As for whether it's worth it: my goal on every 90-Day Install is a ten times return, and clients typically see over $250,000 a year in measurable ROI. The free Diagnostic exists so we can find out together whether that kind of return is realistic for your organization before you spend anything. If I don't see a credible path, I'll say so and suggest a smaller step instead. That honesty costs me some sales, and it's why the ones I do make work out.
You're right to ask, and I'll be careful with my answer, because anyone who quotes you a return after one short conversation is guessing, and you deserve better than a guess. I'm a CPA. I don't invent numbers, and I won't start with yours.
Here's what I can promise honestly. The free Diagnostic finds where to look. Organizations tend to leak money in the same places: billing, receivables, turnover, rework, missed handoffs. In that hour we identify which of those are alive in your organization and which are worth measuring. Then the real numbers come from where they should: your own books and your own people, once the work begins. We track the return in your figures, not in my marketing.
For a sense of what that has uncovered for others: one organization recovered $150,000 in billing savings. Another cut accounts receivable from over 120 days down to 14. Another found $75,000 a year in operations. None of those came from me being clever. They came from their own people. Employees work with your equipment and your customers. They know what's working, they know what's broken, and they usually have a good idea of how to fix it. The system gives them a way to tell you, and gives you a way to act on it. The named results are here.
If you've been burned by a consultant before, I understand the hesitation. A lot of good leaders have been, and the pattern is always the same: smart people, thick report, and six months later nothing has changed. The difference here is in what you're left holding. A consultant's product is advice. Mine is a working system your team runs themselves: ideas captured, decisions structured, execution visible in a simple weekly rhythm, and your people mentored to run all of it.
I don't do general Baldrige knowledge. I do Baldrige deployment. I hit the ground and drive ROI. The system is leadership directed but employee driven, and it lives in the Google Workspace or Microsoft 365 you already own. So when the engagement ends, everything stays: the tools, the habits, and the people who know how to run them. How It Works walks through the full model.
You may not need to buy anything at all, and that's not a sales line: the system is deliberately software agnostic. We build it on the Google Workspace or Microsoft 365 you already own, so there's no new platform to purchase, learn, or migrate to.
Here's the pattern I've watched for years: organizations buy good software, and within months it's barely used, because a tool can't create a way of working. It can only support one. What we install together is the way of working itself: how ideas get captured, how decisions get made, how work gets reported, and how people get developed. Once that's in place, the tools you already own start earning their keep.
You could, and I mean that sincerely. The Baldrige framework is public, and if you want to study it, I'll point you to the best starting places myself. Some leaders do build a version of this on their own, and I have real respect for the ones who try.
What I've watched over the years is where the do-it-yourself path gets hard: documenting the system turns out to be the easy third of the work. The hard part is consistent use, keeping the rhythm alive through busy seasons until it becomes habit, and that's much easier with someone outside the organization holding it steady with you. What you're really buying is sequence, speed, and follow-through. And there's a comfortable middle path: start with the Suggest-Hub Workshop at $895 and install one tool with your own hands. If you decide you'd like the guided PRO version within 60 days, the full $895 is credited toward it.
One free hour, your real numbers, and a straight recommendation on where to start, even if the answer is the $895 option or "not yet."
Schedule Your Free Diagnostic